Data We Collect
We collect information you provide directly, including account details (name, email), audio recordings, transcription data, and payment information. We also collect usage data and device information automatically.
Privacy Policy
Last updated: 2026-01-15
At Ponora, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data.
How We Use Your Data
Your data is used to provide and improve our services, process transactions, send important notifications, and ensure security. Audio recordings are processed for transcription and AI analysis only as you request.
Cookies
We use essential cookies for functionality and optional analytics cookies to improve our services. You can manage cookie preferences in your browser settings.
Third-Party Sharing
We do not sell your personal data. We share data only with service providers necessary to operate our platform (cloud hosting, payment processing) under strict data processing agreements.
Data Security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Our servers are located in the EU (Frankfurt, Germany). We are ISO 27001 certified.
Your Rights (GDPR)
You have the right to access, correct, delete, or export your data. You can also object to processing or request restriction. Contact our Data Protection Officer at privacy@ponora.ai.
Data Retention
Account data is retained while your account is active. Audio recordings and transcriptions are deleted within 30 days of account deletion. Payment records are retained for 7 years as required by law.
Contact
For privacy inquiries, contact our Data Protection Officer at privacy@ponora.ai or write to: Ponora GmbH, Data Protection, Friedrichstraße 123, 10117 Berlin, Germany.